Im Stuck

I dont know why this happened but after I get out of the loop in the monastery Arika makes a doctor who reference and then she says : "Im through the door. This is what the slype is supposed to look like." "On one side, I can clearly see the (null), where I just came from." "In the middle, I can see an arch leading to what must be the chapterhouse." And then it stops. Theres nothing after that at all. It doesnt say [Arika is busy] or anything like that and theres no three loading dots either. Ive reset the game restarted my phone and charged my phone but nothing is working. And Ive waited for about an hour and nothing is happening. I really like this game and Im rlly sad that I cant play anymore so if someone could tell me how to fix it that would be great. And Ive already went to their website for how to fix any of your problems with the app Ive tried them all and they didnt work. But I love this game I just need help to continue.

Jafcx about Lifeline 2